Returns & Exchanges
Due to the perishable nature of our frozen berries and farm-fresh products, we cannot accept returns once items have left our facility. However, if you experience any issues with the quality or accuracy of your order, we are committed to making it right.
Inspect Your Berries
Please examine your frozen berry products immediately upon pickup or delivery to ensure they meet our quality standards and your expectations.
Contact Customer Support
If there is a discrepancy or quality concern, notify the Krause Farms team within 24 hours of receipt by emailing us with your order number and photos of the product.
Internal Quality Review
Our farm management team will review your claim and the batch details to ensure our high safety and freshness standards are maintained across all harvests.
Resolution and Credit
Approved claims will be resolved through a replacement of the product at our farm market or a direct refund to your original payment method.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing