Frequently Asked Questions
Everything you need to know about our farm-fresh frozen berries.
How are your berries frozen to ensure freshness?
We use Individual Quick Freezing (IQF) technology immediately after harvest. This process locks in the peak ripeness, flavor, and nutritional value of each berry without them clumping together.
Do you ship your frozen products nationwide?
Currently, we offer specialized temperature-controlled shipping within select regions to ensure our berries arrive frozen. Please enter your zip code at checkout to see if delivery is available in your area.
Are there any added sugars or preservatives in your frozen berries?
No. At Krause Farms, we believe in pure quality. Our frozen berries are 100% natural with zero added sugars, syrups, or artificial preservatives.
How should I store my berries once they arrive?
You should transfer your berries to the freezer immediately upon arrival. They can be stored in their original resealable packaging for up to 12 months for optimal taste.
What is your return policy for perishable food items?
Due to the perishable nature of our products, we cannot accept returns. However, if your order arrives damaged or thawed, please contact us within 24 hours with photos for a full refund or replacement.
Are the berries washed before they are frozen?
Yes, all berries undergo a rigorous cleaning and sorting process at our facility to remove debris and ensure they are ready to eat or use in recipes straight from the bag.